Refund Policy for SmartHODL
If you signed up in the last 14 days, you can cancel your membership and you will automatically receive a refund. It might take a few days to show up on your credit card statement. If you did not join in the last 14 days, we can not refund your payment but canceling your membership will stop you from getting any new charges in the future.
If you were charged for renewal but didn't want to remain a member, you can refund your last payment by canceling your membership within 14 days of your auto-renewal payment. This will automatically refund your last payment. If your last payment wasn't in the last 14 days, we can not refund your payment but you can still cancel your membership which will stop you from getting any new charges in the future.
Before making a chargeback, please consider we aggressively attack fraudulent chargebacks and will report any customers who chargeback to credit rating agencies to prevent fraud, which may avoid you being able to pay at another site, as they'll use the same service to avoid chargebacks as us. Remember that canceling your membership will give you an automatic no-questions-asked refund if it's within the 14 day refund window. Fraudulent chargebacks are extremely damaging to small businesses like ours as they affect our ability to accept credit cards and other payment methods.
There are no refunds available for cryptocurrency payments.